Attentive ears, expanded care: communication in medical practice

Abstract

Communication is fundamental in healthcare, especially in the medical sphere, where the quality
of interaction between professionals and patients may influence the understanding of diagnoses,
therapeutic choices and the care required. This article explores the complexity and impact of difficult
news, highlighting the importance of qualified listening; medical training about the role of empathy
and bonding with patients and their families; and the outcome of communication in physical and
mental health, highlighting the need for strategies to improve professionals’ communication skills.
The methodology applied in preparing this study was epistemological, interdisciplinary and qualitative,
based on bibliographical research in scientific literature available on digital platforms. The discussion
aims to promote more empathetic and patient-centered practices, highlighting the importance of
simple, responsible, sensitive and effective communication in healthcare environments.